Terms and Conditions

18.1 We do not accept iOS devices which have not been removed from iCloud, have Find my iPhone turned on or are subject to any other iOS security features. We also do not accept Samsung devices with Find My Phone activated.

18.1.1 We do not accept Google devices that have not been removed from the Google Account, or are subject to any Google security features. We cannot remotely unlock Google locked devices. In the instance of us receiving a Google locked device, the Google device will be returned to you.

18.2 Instructions for how to remove iOS security remotely can be found at the following link: /icloud/. Instructions on how to unlock your Samsung device can be found here: /Unlock-your-Samsung-Device/

18.3 If you send us an Item which is subject to any of the above security features, we will inform you of this via email, and of the twenty-two (22) day deadline before which you must remove the security features and confirm to us in writing that this has been done. During the twenty-two (22) day period, we will send you regular reminders that you need to remove the security features and provide us with written confirmation that this has been done. If 24 hours before the end of the twenty-two (22) day period, we have not received your confirmation in writing, we will make efforts to send you a final reminder before the period ends. This will not affect our rights under the following paragraphs of this condition 18 however.

18.4 If we do receive this confirmation from you within twenty-two (22) days we will test your device one more time to confirm that the security features have been removed.

18.5 If we do not receive confirmation from you in writing within twenty-two (22) days that the security features have been removed we will Recycle your device.

18.6 If, after testing your device one more time after you have confirmed it is unlocked, it is found that the security features have still not been removed, we will get in touch and ask you to attempt to unlock it again.

18.7 If your device is still locked after a further retest, we will let you know it's still locked and ask you to contact our customer service team so we can confirm arrangements to return your device free of charge. If we do not hear from you within seven (7) days of when we contact you, then we will recycle your device.

18.8 If, after testing your device again, it is found that the security features have been removed we will assess your device as normal under our standard Quality Assessment process.

18.9 It is your sole responsibility to ensure that any Items you send to us are not subject to any security features as described in condition 18.1.