Terms and Conditions

21.1 Payment will be made to you in accordance with these Terms and Conditions.

21.2 There are a number of payment methods available to you:

a) Bank Transfer;

b) Donation to one of our named charities.

21.3 Subject to condition 21.4, Bank Transfer will be processed on completion of the Quality Assessment process for all of the Items in your order on Working Days only and typically clear within 24 hours, subject to the Quality Assessment having been completed before 2pm on that Working Day. For the avoidance of doubt, if the Quality Assessment process is completed after 2pm on a Working Day or on a Saturday or Sunday, Bank Transfer will be processed on the next Working Day and typically clears within 24 hours. SmartDROP Kiosk payments will be made on the same day the phone is processed (please allow up to 20 minutes after using the Kiosk for payment to appear).

21.4 If any Tech Item in your order:

a) fails the Quality Assessment;

b) is subject to any security features as described in condition 18.1; or

c) has a 'red flag' against it in accordance with condition 19;

no payments will be made for any of the Items in your order until either:

i) the Grace Period has expired or you have accepted the revised valuation for that or those Tech Items;

ii) the security features have been removed; or

iii) the red flag has been removed from your device.

If any LEGO® Item in your order fails the Quality Assessment, no payments will be made for any of the Items in your order until the Grace Period has expired or you have accepted the revised valuation for that or those LEGO® Items.

For the avoidance of doubt, for payments made in accordance with condition 21.4, Bank Transfers will be processed on Working Days only and typically clear within 24 hours subject to the events listed at condition 21.4 (i)-(iii) occurring before-2pm on a Working Day. For further avoidance of doubt, if the events (i) – (iii) are completed after 2pm on a Working Day or on a Saturday or Sunday, Bank Transfers will be processed on the next Working Day and typically clear within 24 hours. SmartDROP Kiosk payments will be made on the same day the phone is processed (please allow up to 20 minutes after order completion for payment using the Kiosk to appear).

21.5 Once you have selected a payment method for an order this is not changeable and it is your responsibility to ensure that the payment details including but not limited to, Account Holder’s Name, Account Number and Sort Code are correct and accurate.

21.6 You may update these Payment Details (but not the Payment Method) in the My Account section of the Website and it is your responsibility to do so before payment has been issued.

21.7 We assume no responsibility whatsoever for the validity of the details that you provide and it is your sole responsibility at all times to ensure that the Payment Details you have provided on the Website are correct, complete and accurate.

21.8 We will not be liable for any losses that you may suffer if you fail to receive a payment if a payment is sent to an incorrect account or recipient, as a result of any failure by you to correctly, completely and accurately provide and submit all Payment Details required when using the Website.

21.9 You acknowledge and accept that some of the Payment Methods made available to you depend on third parties (third parties that are outside of our control, including but not limited to banks and postal services) to process these payments including, but not limited to, payments by Bank Transfer. We will not be liable for delay in receipt of payment as a result of the actions or inactions taken by such third parties. Payments may be subject to validation and security checks that we may or third parties may require at our or their discretion from time to time.

21.10 If you choose to donate the proceeds of your sale to one of our chosen charities, upon completing your sale by clicking the "Confirm Your Order" button and being presented with the confirmation page, you will not be able to change the payment method you have selected. The funds will be paid to the charity selected in accordance with our agreement with that individual charity.

21.11 Please note that payment reissues are only made by Bank Transfer and you will be required to provide musicMagpie with your account details in order to reissue payment to you. It is at our sole discretion how reissue payments are made. If you provide incorrect bank account details for reissue and a payment is refused by your bank upon applying for another reissue we may, at our discretion apply another administrative charge in the form of a deduction or a payment from you.

21.12 All quoted payment timescales are subject to variances during busy periods, or in the instance of an event beyond our control. We will not be liable for any losses that you may suffer if for any reason we fail to make a payment outside of the timescales referred to herein.

21.13 All payments are inclusive of VAT so that you can see the total payment you will receive (subject to these terms and conditions).

21.14 Any transactions completed in accordance with any of the promotional offers detailed in conditions 21.16 to 21.31 (inclusive) below shall be subject to the relevant terms and conditions of those conditions.

Pop-up 10% Extra Voucher Codes

21.15 Pop-up 10% extra voucher codes are valid on Media Items only (exc. all Tech products).

21.16 Voucher codes in this promotion are valid for one use only. If a code is used twice due to a technical error, only the first usage will be honoured.

21.17 Offer codes cannot be used in conjunction with any other promotion.

We Haven’t Seen You in a While Promotion

21.18 The voucher code in this promotion is valid on Media Items only (exc. all Tech products).

21.19 The voucher code sent in this promotion is only valid for one use per customer. If the code is used a second time due to a technical error, only the first usage will be honoured.

21.20 Voucher codes cannot be used in conjunction with any other promotion.

Books Voucher Code Promotion

21.21 The voucher code is valid on books only (exc. all other Media and Tech products).

21.22 The voucher code can be redeemed up to three times. If you are a registered charity, please contact us for additional voucher codes.

21.23 Offer codes cannot be used in conjunction with any other promotion.

Welcome email promotion - 10% extra offer

21.24 The voucher code in this promotion is valid on Media Items only (exc. all Tech products).

21.25 The voucher code sent in this promotion is only valid for one use per customer. If the code is used a second time due to a technical error, only the first usage will be honoured.

21.26 The voucher code cannot be used in conjunction with any other promotion.

All promotional codes

21.27 The business will from time to time issue voucher codes as an incentive to trade or buy. These voucher codes are intended to be valid for one use per customer and in cases where the business believes the usage of the code is being abused over and above a normal level of trade, it reserves the right to honour only the first usage of the code and also recover back any usage subsequent to the first time from any current outstanding or future orders.